Refund policy

AURAPLE Refund & Return Policy

Refund & Return Policy

✦ Brand Note:
Every AURAPLE creation is crafted with natural botanicals, solid wood elements, and the warmth of hand-blended craftsmanship. We hope that what you receive is not just a product, but a comforting ritual. If your items arrive damaged or do not meet your expectations, please read the policy below, and we will do our utmost to assist you.

1. Return Window & Eligibility / Return Window & Eligibility

Taiwan Orders: In accordance with the Consumer Protection Act of the Republic of China (Taiwan), you are entitled to a 7-day cooling-off period starting from the date of delivery. Please note: The cooling-off period is for inspection, not a trial period.
International Orders: Returns can be requested within 14 days from the date of receipt.
Eligibility Criteria: Items must remain brand new, unopened, unused, and unlit. Original packaging, accessories, complimentary gifts, invoices, and shipping boxes must be returned completely intact.

2. Non-returnable Items / Non-returnable Items

Due to safety, hygiene, and product characteristics, returns or exchanges cannot be accepted under the following conditions:

Unsealed, lit, or used fragrance products (such as candles, room sprays, diffusers, etc.).
Customized or personalized creations (such as bespoke fragrances or custom engraved wooden boxes).
Items melted or degraded due to improper personal storage (such as exposure to direct sunlight or high heat).
Items with opened or damaged packaging, or missing accessories and gifts.

3. Damaged or Defective Items / Damaged or Defective Items

All shipments undergo strict quality checks and shock-proof packaging prior to dispatch. If your order arrives with major defects such as broken glass, severe transit damage, or incorrect items:

Please take photos or videos as proof within 48 hours of receipt.
Send the media along with your order number to our support email: ourft16888@gmail.com or reach out via our official social channels.
Once verified as transit damage or a product defect, we will send a replacement free of charge (shipping costs covered by AURAPLE) or issue a full refund.

4. Return Shipping & Custom Fees / Return Shipping & Custom Fees

Returns due to personal reasons (e.g., disliking a scent, ordering the wrong item, or duplicate purchases):
- Buyers are responsible for paying return shipping costs.
- For international orders, any customs duties, import taxes, or extra clearance fees incurred during return shipping will be deducted from the refund amount.
Returns due to product defects or wrong items sent:
- All return shipping costs will be fully covered by AURAPLE.

5. Refund Process / Refund Process

Once we receive and inspect your returned items to confirm eligibility, we will send an email confirmation to you.
Refunds will be processed within 7–14 business days back to your original payment method (Credit Card / PayPal, depending on your provider's timeline).
Please note: Original shipping fees are non-refundable as they represent services already rendered by logistics carriers.