Shipping policy

AURAPLE Shipping Policy

Shipping Policy

Thank you for supporting AURAPLE. Our fragrance, botanical, and handcrafted creations are carefully poured and packaged by hand. To ensure a smooth delivery of your daily ritual, please read our shipping policy below:

1. Processing & Handling Time / Processing Time

Processing Time: As most AURAPLE creations are hand-blended and hand-poured in limited batches, please allow 3 to 5 business days (excluding weekends and national holidays) after payment confirmation for creation, quality inspection, and protective packaging.
Custom Orders: For bespoke or personalized creations, lead times will follow the timeline stated on the product page or agreed upon individually.
Dispatch Notification: Once your order is shipped, a shipping confirmation email containing a tracking number will be sent automatically to your inbox.

2. Destinations, Rates & Delivery Times / Shipping Fees & Delivery Time

We offer domestic shipping within Taiwan and international shipping to select countries/regions worldwide. Details are as follows:

Destination	Shipping Rates	Estimated Delivery Time	Carriers / Notes
Taiwan (Mainland)	Free shipping on orders over NT$1,500 Flat rate of NT$146 below threshold	Approx. 2 - 4 business days	Chunghwa Post Registered, SF Express, Convenience Store Pickup
International Shipping	28 select countries / regions Flat rate of NT$610	Approx. 7 - 14 business days	Chunghwa Post Air Parcel / EMS, DHL, etc.

⚠️ Friendly Reminder: Actual delivery times may vary due to flight availability, local customs clearance speeds, or logistics volume spikes during major holidays (such as Black Friday, Christmas, or Lunar New Year). Thank you for your patience and understanding.

3. Customs, Duties & Taxes / Customs, Duties & Taxes

Cross-Border Orders (Outside Taiwan):

When orders are shipped outside Taiwan, your local customs authority may assess customs duties, import taxes, or VAT according to local laws.
These additional charges are not included in the product prices or shipping fees paid to AURAPLE.
All customs duties or processing fees are the sole responsibility of the recipient (buyer). If a parcel is returned due to refusal to pay duties, actual two-way return shipping costs and administrative fees will be deducted from your refund.

4. Order Information & Failed Delivery / Order Tracking & Failed Delivery

Please provide accurate, complete, and legally matching recipient details at checkout (for international orders, please ensure all information is entered in English).
If a package is returned due to incorrect address information, failed delivery attempts, unreachable contact numbers, or uncollected pickups:
- Buyers will be responsible for re-shipping fees.
- If you choose to cancel the order, original shipping fees will be deducted from the refund.