Terms of service

AURAPLE Terms of Service

Welcome to AURAPLE (hereinafter referred to as "this Website"). This Website is operated by the AURAPLE team (hereinafter referred to as "we," "us," or "our"). By browsing, registering on, or using this Website, purchasing products, or accessing our services, you agree to accept and be bound by all the following terms and conditions (hereinafter referred to as "these Terms"). Please read them carefully before using our services.

Section 1: General Conditions & Store Rules / General Conditions

These Terms of Service apply to all users of the Website, including without limitation users who are browsers, vendors, customers, and/or contributors of content.
You represent and warrant that you are of the legal age of majority in your state or region of residence. If you are under the age of majority, you may only use this Website under the supervision and consent of a parent or legal guardian.
You may not use our products for any illegal or unauthorized purpose, nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms, viruses, or code of a destructive nature. A breach or violation of any of these Terms will result in an immediate termination of your Services.

Section 2: Products, Prices & Modifications / Products, Prices & Modifications

Handcrafted & Natural Attributes: AURAPLE products (such as scented candles, room sprays, and artisan wooden boxes) are mostly hand-blended and hand-poured in limited quantities. You understand and agree that minor individual variations in color, shape, wood grain, or dried botanical decorations may exist between pieces, and these do not constitute product defects.
Price Adjustments: Prices for all products on this Website are subject to change without notice.
Service Modifications: We reserve the right at any time to modify, suspend, or discontinue the Service (or any part or content thereof) without notice at any time, and shall not be liable to you or to any third party.

Section 3: Orders, Payments & Accuracy / Orders, Payments & Accuracy

Order Acceptance & Refusal: Receipt of your order does not constitute a binding agreement. We reserve the right to refuse or limit the quantities of any order placed. In the event that we make a change to or cancel an order, we will attempt to notify you by contacting the email address provided at the time the order was made.
Accuracy of Account Information: You agree to provide current, complete, and accurate purchase and account information for all purchases made on our Website, including your email address, credit card numbers, expiration dates, and recipient details, so that we can complete your transactions and contact you as needed.
Payment Gateways: We offer various payment methods. When using third-party payment platforms (such as PayPal, Airwallex, etc.), you are also subject to the respective terms of service of those platforms.

Section 4: Shipping & Customs / Shipping & Customs

Handling Time: Our products are carefully packaged by hand and are generally shipped within 3 to 5 business days (excluding weekends and holidays) after order confirmation.
Delivery Timeline: Actual shipping time depends on the logistics carrier and local customs clearance speeds.
Customs Duties & Taxes: Products shipped internationally may incur customs duties, import taxes, or related clearance fees upon arrival in the destination country. These additional fees are not included in the product price or shipping costs and must be borne and paid solely by the buyer (recipient).

Section 5: Intellectual Property / Intellectual Property

All content on this Website—including but not limited to the "AURAPLE" trademark, graphics/text associated with "Aura Botanica" and "Ride Maple", web designs, photographs, videos, and color grading presets—is the intellectual property of AURAPLE.
Without our prior written consent, copying, reproducing, redistributing, or using any content for commercial purposes in any form is strictly prohibited, and we reserve the right to pursue legal action.

Section 6: Limitation of Liability / Limitation of Liability

Product Safety: Prior to using fragrance products, candles, and other items purchased from this Website, please carefully read and adhere to safety guidelines (e.g., never leave a burning candle unattended, maintain proper ventilation, keep away from flammables, children, and pets). We accept no legal liability for personal injury or property damage resulting from improper use or failure to follow safety instructions.
System Operations: We do not guarantee that your use of our Service will be uninterrupted, timely, secure, or error-free. You agree that from time to time we may remove the service for indefinite periods or cancel the service at any time, without notice to you.

Section 7: Changes to Terms of Service / Changes to Terms

You can review the most current version of the Terms of Service at any time on this page.
We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our Website. It is your responsibility to check our website periodically for changes.